This Privacy Policy explains how ERMBC Advisors, LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit www.ermbcadvisors.com, use our services, or interact with us online. We are committed to protecting your privacy and handling your personal information responsibly.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect information in the following ways:
Personal Information You Provide
We may collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Mailing address
- Property preferences and search criteria
- Information submitted through contact forms, property inquiries, scheduling requests, newsletters, or client portals
- Account login credentials (if applicable)
- Payment and transaction information (processed securely through third-party providers)
Automatically Collected Information
When you access our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time spent, and referring URLs
- Location data (approximate)
This information is used for analytics, security, and website optimization.
How We Use Your Information
We use your information to:
- Provide real estate services, and property information
- Respond to inquiries and schedule consultations or property showings
- Manage client accounts and portals
- Process transactions and payments
- Send marketing communications, newsletters, and property updates (with your consent)
- Improve our website, services, and user experience
- Conduct analytics and performance monitoring
- Comply with legal, regulatory, and contractual obligations
Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
- Enable website functionality
- Analyze website traffic and user behavior
- Customize content and advertisements
- Measure marketing effectiveness
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
Email Marketing and Communications
If you opt in to receive communications, we may send emails regarding listings, market updates, promotions, and company news. You may unsubscribe at any time by using the link in our emails or contacting us directly.
We use third-party email marketing platforms that comply with applicable privacy laws.
Payments and Transactions
If you make payments through our website, payment information is processed securely by third-party payment processors. We do not store full credit card or banking details on our servers.
These processors are contractually obligated to protect your information and comply with industry security standards.
Client Accounts and Portals
If you create an account or access a client portal, we collect information necessary to authenticate your identity and provide secure access. You are responsible for maintaining the confidentiality of your login credentials.
Sharing of Information
We do not sell your personal information.
We may share your information with:
- Service providers who assist with website hosting, analytics, email delivery, CRM systems, payment processing, and marketing
- Real estate partners or professionals involved in fulfilling your requests
- Legal or regulatory authorities when required by law or to protect our rights
All third parties are required to safeguard your information and use it only for authorized purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
California Residents (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request access to or deletion of your personal information
- Opt out of the sale or sharing of personal information (we do not sell personal data)
- Not be discriminated against for exercising your rights
Requests can be made using the contact information below.
European Union and UK Residents (GDPR)
If you are located in the EU or UK, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
We process personal data based on consent, contractual necessity, legitimate interests, or legal obligations.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Information
If you have questions or requests regarding this Privacy Policy, please contact us at:
ERMBC Advisors, LLC
Email: info@ermbcadvisors.com
Website: www.ermbcadvisors.com